We ship in 6-7 working days from the date of order. For queries, WhatsApp +91 7849874246.

SHIPPING WITHIN INDIA

Enjoy free shipping within India when you pay online via debit card, credit card, Paypal, net banking or bank transfer. Flat Shipping of Rs.100 on COD orders.

INTERNATIONAL SHIPPING

Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee. Approximate shipping charges 20$

ORDER COMMUNICATION

You will receive order related emails in two stages.
1. An order confirmation email once you place the order.
2. A shipment email once the order is dispatched from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. Delivery will be attempted three times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

ORDER CANCELLATION

If you wish to cancel your order, write to us within 48 hours of placing the order at info@octoberjaipur.in

REFUND

We do not offer refunds on orders due to the time and labor that goes into each product. Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items. The amount will be refunded via the original mode of payment within one week of initiation.  

RETURNS/Exchange

Every single piece designed & produced at October Jaipur goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

APPAREL: Any garment purchase can be exchanged for a different size or style. 

HANDBAGS& ACCESSORIES : There is no exchange available in accessories which is delivered in perfect condition as per the order placed. 

However, if the product is wrongfully delivered (product doesn't match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to re-fulfilling your order. The right product will be delivered to the customer in 7 working days.

To exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery at +917849874246 between 9.30AM to 5.30PM IST or email us at info@octoberjaipur.in with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. Our customer care team will look into the issue and revert back within 48 working hours.

No exchange and refund on discounted items.